Refund Policy
Last Updated: October 2024 | Hamari refund policy clearly batai gayi hai
1. Overview (Sankhipt Jaankari)
MJoytek ek coins-based platform hai. Aap real money se coins kharidtte hain aur phir coins se ads post karte hain. Hamari refund policy coins aur transactions ke baare mein clearly define karti hai.
2. Kab Refund Milega
Yeh situations mein refund/coins credit milega:
-
Technical Error: Agar payment hua par coins account mein nahi aaye
24 ghante mein payment proof submit karo, coins add kar denge -
Ad Reject hone pe: Admin ne aapka ad reject kiya toh coins wapas aa jaate hain
Automatic refund, kuch ghanton mein -
Double Payment: Agar galti se double charge hua
Proof submit karo, extra coins ya money refund hongi -
Platform Error: Hamari technical gadbadi se koi issue hua
Case-by-case basis pe review karenge
3. Kab Refund NAHI Milega
Yeh situations mein refund possible nahi hai:
- Coins use karke ad post kar diya — coins non-refundable hain
- Account khud se delete kiya
- Terms violation pe account ban hua
- Payment ke 7 din baad complaint
- Coins sirf isliye wapas chahiye kyunki man badal gaya
- Ad approved tha lekin khud delete kar diya
4. Refund Maangne Ka Tarika
WhatsApp karo: +91 78912 34567 pe message karo ya email bhejo support@mjoytek.com
Proof do: Payment screenshot, transaction ID, aur registered email/phone batao
Wait karo: Hum 2-3 business days mein review karenge
Resolution: Approved refund mein coins account mein add honge ya original payment method pe money wapas aayegi
5. Refund Timeline
- Coins credit: Approved request ke 24 ghante mein
- UPI refund: 3-5 business days
- Bank transfer: 5-7 business days
6. Coins Ki Value
Coins ki monetary value platform ke andar hi valid hai. Coins ko cash mein convert nahi kiya ja sakta. Ek baar coins kharidne ke baad unhe real money mein wapas nahi liya ja sakta sivaay exceptional cases ke (jaise technical error).
7. Humse Baat Karo
Koi bhi refund ya payment issue ho toh hume directly contact karein:
- WhatsApp: +91 78912 34567 (Recommended - Fastest)
- Email: support@mjoytek.com
- Response time: 24-48 hours (business days)
WhatsApp pe contact karna sabse fast hai. Message mein apna registered email aur issue clearly batao.